Estimates and pricing
Every repair visit includes a diagnostic. After diagnosing the problem, the technician gives you a written price before any work starts. You can approve it, decline it, or ask for options. If you decline, you pay only the diagnostic.
Replacement quotes are free and stay valid for 30 days, unless equipment prices from the manufacturer change sooner. If we find something during the work that changes the price, we stop and get your approval before continuing.
Scheduling and arrival windows
We give arrival windows, not exact times, because the visit before yours can run long. We text you when the technician is on the way. If you need to cancel or reschedule, a text or call before the window starts is all we ask.
Someone 18 or older must be home for the visit, and the technician needs safe access to the indoor and outdoor equipment, including attics.
Payment
Repairs are due when the work is finished. Replacement installs may require a deposit when you approve the quote, with the balance due on completion. Financing, when offered, is provided by a third-party lender under its own terms.
Warranties
New equipment carries the manufacturer's parts warranty, which we register for you when registration is required. Our labor warranty on installs and repairs is stated on your invoice. Warranties do not cover damage from power surges, flooding, pests, lack of maintenance, or work done by someone else after us.
The Comfort Club maintenance plan
The plan is $15/month per system, billed monthly to the card on file. It includes one cooling tune-up and one heating tune-up per year, priority scheduling, and 15% off repair parts and labor on covered systems.
Cancel at any time by text or call. Billing stops at the end of the month you cancel. Unused tune-ups do not carry over and are not refunded.
Text message terms
By opting in on our form or texting us, you agree to receive texts from Demo Heating & Air about your service request, appointments and invoices. Marketing texts require a separate opt-in. Consent is not a condition of purchase.
- Message frequency varies with your service activity.
- Message and data rates may apply.
- Reply STOP to cancel. You will get one confirmation text and no more messages.
- Reply HELP for help, or call (832) 555-0100.
- Carriers are not liable for delayed or undelivered messages.
See our privacy policy for how we handle your information.
Limitation of liability
We are responsible for the work we perform. We are not responsible for pre-existing conditions we did not cause, such as hidden ductwork damage, code violations from earlier work, or failures of equipment we did not install or repair. To the extent the law allows, our liability for any claim is limited to the amount you paid for the work involved.
Law and licensing
These terms are governed by the laws of the State of Texas. Demo Heating & Air holds Texas air conditioning and refrigeration contractor license TACLA00000000C.
Regulated by the Texas Department of Licensing and Regulation, P.O. Box 12157, Austin, Texas 78711, 1-800-803-9202, 512-539-5669, www.tdlr.texas.gov.
If these terms change, we will update the effective date at the top of this page. Questions: call or text (832) 555-0100.